Help Desk Support/IS Analyst - Full Time
Summary
| Title: | Help Desk Support/IS Analyst - Full Time |
|---|---|
| ID: | 1403 |
| Department: | Information Technology |
| Location: | Main Clinic--Columbus, GA |
Description
This company is an equal opportunity employer and makes employment decisions without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. This company is a VEVRAA Federal Contractor.
Position Goal: Position will assist end users in resolving technical issues in a timely and efficient manner.
Position Responsibilities:
- Provides basic PC support to Hughston employees/physicians via desk-side assistance, email or phone. Follows up as necessary to ensure issue(s) corrected.
- Responsible for using prior expertise to determine the root cause of incident(s) reported to the IT department.
- Install, configure, troubleshoot, diagnose and resolve issues with PC’s, laptops, network connectivity, printers and peripherals.
- Support the following platforms: Windows XP, Windows 7, Microsoft Office, Computers, Network Printers, Blackberry and other mobile devices.
- Assists as instructed with build out of computer systems for Clinic use.
- Escalates complex inquiries to appropriate IT personnel.
Experience: Must have prior experience with Software Installation with strong PC and Network troubleshooting skills. Must have knowledge of Active Directory, Network printer installation, Set up and Troubleshooting.
Education: High School diploma or equivalent required. Zero to three years prior IT work experience in the field or related area.
Special Qualifications: Advanced education in this field a plus. Certification(s) preferred.
This opening is closed and is no longer accepting applications
